Frequently Asked Questions
Monthly fee 3,50 € per month
Card activation fee2,50 € (one time fee)
Topping up the card1 €
Transaction fee27 Cent
ATM withdrawal fee 30 Cent
Checking the balance at ATM30 Cent
Card fee (one-time fee)15  € (one time fee)

Yes, you must activate your card before using it. You activate your card by following the instructions on the website.

Yes, tell the cashier how much should be deducted from your prepaid card and how much you should pay with an alternative payment method. Please note that this process of dividing the payment may not be supported by all resellers.

Contact the card issuer immediately to report the lost or stolen card. If you have the app installed, you can lock your card yourself, if you find the card again, you just go into the app and activate it again.

You can use your prepaid Mastercard anywhere where Mastercard is accepted – millions of sites worldwide from stores to online. You can also use your card to pay bills online.

You can make purchases on your prepaid Mastercard until the value of the card has been exhausted, or until the expiration date shown on the card.

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