Frequently Asked Questions
Monthly fee 3.5 euro per month
Card activation fee2.5 euro (one time fee)
Topping up the card1 euro
Transaction fee0.27 euro
ATM withdrawal fee 0.3 euro
Checking the balance at ATM0.3 euro
Card fee (one-time fee)15 euro (one time fee)

Yes, you must activate your card before using it. You activate your card by following the instructions on the website.

Yes, tell the cashier how much should be deducted from your prepaid card and how much you should pay with an alternative payment method. Please note that this process of dividing the payment may not be supported by all resellers.

Contact the card issuer immediately to report the lost or stolen card. If you have the app installed, you can lock your card yourself, if you find the card again, you just go into the app and activate it again.

Use your Prepaid Deluxe card everywhere Mastercard ® is accepted.

Yes, the card is equipped with encrypted technology and 3D Secure.

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. Authentication is the process by which you identify yourself by sharing secure information that is available only to you. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

Authentication provides an additional layer of security for online transactions, making it harder for fraudsters to gain access to your payment details.
Yes, your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognised during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

You will receive a 6-digit One Time Password (OTP) for each online purchase you make at participating merchants. The OTP will be sent by SMS or by email to the mobile phone or email address which you have registered with your card provider. Simply key in the OTP on the authentication page displayed and press the ‘Submit’ button. The OTP will then be verified by your card provider and the transaction will be approved or declined.

The partially masked mobile number and email address will be displayed on the authentication page so that you can check that those details are correct. If the mobile number and email address are incorrect, cancel the transaction and either update your information on the portal or contact Customer Services by calling 020-10 50 51

If you ever suspect that a fraudulent purchase has been made using your card, contact Customer Services by calling 020-10 50 51 immediately.

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